FAQ

Ordering

Goods are shipped (generally) with our preferred courier New Zealand Post - Items should take 1-2 working days to be received. Please contact us if it has been over 4 working days. Goods can also be picked up from instore.

RETURNS 

Goods may be returned within 30 days of receiving your order for a refund or exchange, provided the goods are returned unused, in their original condition and suitable for resale.

Customers are responsible for the cost of returning items for change-of-mind returns. Please contact us at sales@amas.co.nz or (09) 377-1946 before returning an item.

This 30-day returns policy does not affect your rights under the New Zealand Consumer Guarantees Act (CGA). If goods are faulty, defective, not of acceptable quality, not fit for purpose, or otherwise do not meet the guarantees provided by the CGA, your statutory rights continue to apply.

Faulty Goods

If you believe an item has a fault or does not meet the guarantees under the Consumer Guarantees Act, please contact us within a reasonable time after discovering the issue so we can assess it and determine whether a remedy is available.

The CGA does not require goods to last forever. Whether a remedy is available depends on factors including the type of product, its price, age, expected useful life, how it has been used and maintained, and the nature of the fault. Where the CGA applies, remedies may include repair, replacement or refund depending on the circumstances and seriousness of the issue.

Coupon Code 

Coupon code not working?  Make sure you have completed the register https://amas.co.nz/login.php?

Coupon still not working? - check if the product is already discounted.  Alternatively email us for help.